Refund Policy

Our website is designed to showcase our products – especially our dried grapes – and to provide a simple way to contact us for any information request, quote, or order. We do not offer online sales through this site. All purchases are handled upon request, through direct communication with our team, to ensure a personalized service.

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Return and Refund Conditions
Our dried grapes are perishable food products. For reasons of food safety and hygiene, we do not accept returns or refunds, except in the following cases:

• Product damaged during transport,

• Mistake in the preparation or packaging of the order.

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In such cases, please contact us within 7 days of receiving the goods, providing photos of the product and your order reference. Each situation will be handled individually, with a focus on customer satisfaction. For any inquiries, feel free to reach out via the contact information available on this site.